Here
are some examples of the solutions we offer and results
we’ve achieved. Look through some of the "complaints" and see
if they sound familiar.
When your ready, you can see a list of what we do by clicking here.
Complaint
Solution
Result
“Our managers can’t relate to
younger staff”
Performance
metrics developed.Communication
coaching and team alignment sessions held.
Retention
increased 85%, quality of service, motivation and performance improved
greatly.
“We can’t figure out why our
Customers are not happy”
Customer
needs analyzed.Customer
service coaching for staff delivered and customer questionnaire
developed.
Customer
satisfaction increased 45% in 6 months.Repeat business up 75%
and referrals up 35%
“We are making too many trips
in a day”
Delivery
vehicles, order picking and staging all redesigned.Routes and order
queues analyzed. Optimal strategies developed.
Deliveries
per trip increased 22%.Distance
traveled reduced by 57%.Picking
time reduced 75%
“We can’t retain staff”
Measured
staff engagement and worked with management to design a “staff
connection” program.Developed
a training tracking system, and created more cross-training
opportunities
Reduction
in turnover from 75% to 15% in one year.60% of training budget
freed up and directed towards existing staff.Overtime reduced by
68% and downtime reduced by 42%.
“Our staff are unhappy”
Engagement
measured.Team
building and staff connection programs delivered. Cross-department
communication employed..
Staff
satisfaction increased, fewer arguments and gossip.Productivity up.Happier customers.
“We have too many sick days”
Absentee
causes analysed and hand washing course for office staff delivered.
Flex-day / Abstenteeism / Presenteeism policy developed.
Efficiency
Increased Sick days reduced by 36% in first year. Staff
reported less stress and more effective time off.
“Our safety program is taking
too long to role out”
Prioritized
project modules for earlier payback.Created communication
system. Developed participants into champions and
disseminated ownership of results among team.
Project
brought in on time and budget.Earlier
payback, better motivation to continue and succeed.
“We have too many financial
controls”
Analyzed
financial controls using risk-based methodology. Assigned ownership of
each to person with influence.
Reduced
total financial controls by 62%.
“Our administrative
department spends all day doing paperwork”
Documentation
reviewed, justified and culled.Data
was centralized.Entry
templates and quality standards were developed and rolled out..
Reduction
of information collected by 35%.100%
utilization of remaining paperwork.
“We can’t manage our
inventory”
Mapped
current practices and identified weaknesses.Improved trace-ability
of stock, inter department communication.Identified true costs
of excess inventory and worked to remove non-value-added activities
Order
fulfilment increased.Inventory
staff stress level was decreased.Inventory was reduced
by 17%
“We are writing off too much
inventory every quarter, because we don’t know where it went”
Physical
inventory control adopted.Procurement
centralized.Introduced
cycle-counting, standards
of cleanliness and organization. Reduced inventories, Optimized stock /
equipment levels
Inventory
is accurately billed to jobs.Accurate
tracking of demand has allowed forecasting.
Tied-up capital reduced by 16%.
“Our customers are constantly
making last minute changes to their order”
Increased
customer understanding of Business Process and their role in meeting
timelines.Outline
key dates and decision points and deliverables for the client.
Total
number of costly “last minute customer changes” drop from average of
10/month to less than 8/year.
“We don’t have enough
information to anticipate problems or changes in our business”
Defined
key performance indicators.Increased
communication through mediation and enrolment of suppliers and
customers.Increase
agility and responsiveness of business unit to act on customer and
supplier requests.
Easier
to anticipate changes in demand and plan for them.Staffing, Training and
infrastructure could now be prepared ahead of time.Unwarranted panic can
now be avoided.
“The quality of our product
is inconsistent”
Introduced
Total Quality Management and Six Sigma principles.Taught and coached
basic statistical sampling skills. Developed sampling tests
and stations. Developed reporting documentation.
Complaints,
penalties and refunds are down by half.Production is
continually getting simpler and more reliable.Employees are
generating more ideas and implementing solutions.
“We can’t get follow-through
on commitments”
Introduced
tracking methods for monitoring team member progress.Created template to
clearly outlined who must deliver the result and who is the beneficiary
of the result, define exactly
what success means and make all progress easy to benchmark..
Projects
are more successful because customer expectations are known.Employees are delivering
results. People are sharing
ideas and solutions for similar challenges.
Revolve
Business Consulting Ltd.
30
Citadel
Crest Link NW Calgary,
Alberta Canada T3G 4W4 Tel: 1-877-LEAN-BIZ
(1-877-532-6249) Email: